Privacy Policy
Last Updated: October 3, 2026 • Version 2.4
1. Zero-Friction Customer Privacy Mandate
WaitLink is built on a strict privacy-first principle: walk-in customers checking into a line are never required to register accounts, enter passwords, or provide sensitive personal data. Customer check-in names or initials are used solely for identifying line position during active visits.
2. Information We Collect & Why Phone Numbers Are Collected
For Business Owners: When you set up a shop account, we store your email address, business name, custom URL slug, shop address/hours, optional logo image, and selected subscription tier.
For Walk-in Customers: We temporarily store transient check-in names (e.g. "Marcus S.") and optional mobile cell phone numbers if voluntarily provided. Why we collect phone numbers: Customer phone numbers are collected strictly and solely to deliver operational, real-time SMS text notifications when your turn at a business chair or table is ready. Daily visit history logs can be reset by the shop owner at any time.
📱 3. SMS Text Notification Privacy & Mobile Data Disclaimer
WaitLink integrates with carrier-authorized SMS gateways (Twilio) to send operational line position text messages. We strictly enforce CTIA and TCPA privacy standards:
- Zero Third-Party Data Sharing: Mobile subscriber information and SMS opt-in data will NOT be shared, sold, rented, or leased to any third parties, affiliates, or advertising networks for marketing or promotional purposes under any circumstances.
- Purpose-Specific Use Only: Phone numbers are never used for promotional marketing campaigns, phone calls, or unsolicited text messages.
- Opt-In Consent: Entering your cell phone number into a WaitLink check-in form constitutes voluntary consent to receive transactional queue status text messages for that visit.
- Opt-Out & Help: You may opt out of receiving text messages at any time by replying STOP or CANCEL to any text message. Reply HELP for customer support.
- Message Rates & Frequency: Message frequency varies per queue visit (typically 1 to 2 transactional messages per check-in). Standard message and data rates from your mobile carrier may apply.
3. Stripe Payment Security
All subscription transactions for Pro Business ($15/mo) and Enterprise ($49/mo) plans are handled securely by Stripe (PCI-DSS Level 1 Compliant). WaitLink servers never store or process raw credit card numbers or billing CVC codes.
4. Data Encryption & Storage
All data transmitted between web browsers, front desk tablets, and Google Cloud Infrastructure is encrypted in transit using TLS 1.3 and encrypted at rest with AES-256 industry encryption standards.
5. LocalStorage & Cookies
WaitLink uses HTML5 LocalStorage to maintain active shop preferences, temporary customer ticket timers, and sound notification settings locally on your device. We do not sell user data to third-party ad networks.
6. Data Protection Officer Contact
If you have questions about your business data, privacy rights, or data deletion requests, contact our Data Protection Officer directly at senthil930@gmail.com.